· Supports Meeting setup and VTC connections in conference rooms prior to meeting commencement

· Supports setup and operations of AV systems for live events

· Report AV system problems to Tier 3 support teams via SNOW trouble ticket tracking software

· Works from schematics, diagrams, written and verbal instructions.

· Diagnoses and isolates malfunctions, and makes necessary repairs.

· Repairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.

· Maintains current knowledge of relevant audio visual technologies as assigned.

· Participates in special projects as required.

· Review and research new video technologies for the future network requirements and technology updates

· Utilize SNOW for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.

· Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.

· Profient in AMX control programming (or at very least, working knowledge of)

· Experience in video engineering and design using AMX and Extron AV switches

· Experience in audio engineering an design using BSS, Polycom, Biamp, Crown, Shure, Earthworks, Sennheiser, Soundcraft and JBL products

· Ability to troubleshoot and repair failures with complex AV systems with sources and destinations across multiple rooms

· Good people and customer service skills

· Ability to communicate problems to audiences with varied understanding of how AV systems work

· Experience developing preventive maintenance programs for complex AV systems

· Must be able to take initiative in solving new problems

· Must be able to take direction