Proven IT experience of 5+ years with Bachelors Degree or 8+ years with certifications and experience in several of the following areas:

• Proven experience with ServiceNow operational capabilities

· Incident management

· Ability to create required reports

· Knowledge of several key SNOW modules: Assets, CMDB, KM

• Experience working with data models distilling information into categories for use in data systems.

• Experience with Web Services and REST architecture

• Scripting skills in one or more of the following: MRL, PERL, JSON, Python, Groovy, JavaScript, etc.

• Systems monitoring with SNMP, BMC Software, log analytics, WMI, WinRM and scripting languages.

• Event management and processing through email, SNMP, and agent-based sources on multiple monitoring platforms.

• Programming skills in production environments using change revision software such as GitLab/GitHub to maintain version controls.

• Web Server administration

· Configuration and administration of Apache on Windows and Linux

· Configuration and administration of Microsoft IIS

• Proven knowledge of Windows and Linux server administration in an enterprise environment

· Proven knowledge on upgrade and patching processes best practices

· Proven troubleshooting skills

• Proven ability to create and/or customize dashboards across several platforms such as:

· BMC

· DX Spectrum

· Splunk/Splunk Enterprise

• Security certificate PKI Certificate management

• ITIL v3

• Understanding of security controls used in the Federal government

· Nice to have skills:

• Bachelors Degree in a STEM area of study

• ITIL v4 and ITSM methodologies

• Proven experience of 10+ yrs supporting and integrating monitoring tools for networks and/or datacenters

• 5+ years of Linux Administration

· RedHat

· Ubuntu

· Linux Scripting: Bash, Perl, Python

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